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| RETURNS & EXCHANGES | VF Solutions strives to ensure your total satisfaction. We guarantee our products to be free from all manufacturing and material defects and to provide satisfactory performance. We will accept the return of a product: that is defective, that was shipped in error or that you wish to exchange (unless the product has been rendered unusable because it has been worn, soiled, laundered or customized). We will promptly replace it, exchange it, credit your account or refund your money, whichever you prefer. Please use the return form included with your packing slip. All returns & exchanges must be made within 90 days of receipt of order. | ||||||||||||
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| SHIPPING & HANDLING |
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| SALES TAX For credit card purchases only: |
Add appropriate state and local sales tax if you are located in the following
states: AL, AR AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, MI, MN,
MO, MS, NE, NM, NY, NC, OH, OK, SC, TN, TX, UT, VA, WA, WI, WV, WY If you are located in the following states, you must add shipping & handling charges to your merchandise amount and then compute state and local sales taxes: AR, FL, GA, KS, MS, NE, NM, NY, NC, TX, VA, WA, WI, WV |
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| HOW TO ORDER | New Bellsouth-funded employee accounts are required to purchase a basic
wardrobe of 6 shirts, 5 bottoms (pants, skirts) and 1 outerwear item when
placing the first order. Sweatshirts and shorts are not considered
basic items. You may select the styles, colors and fabrics you prefer.
Before ordering your uniform items, have someone measure you ( see How to
Measure) to insure you select the correct size.
Select the item number for the style, logo requirement, color, fabric and size desired. Your order will be charged against your allowance account. Once your allowance is depleted, you may make additional purchases with a money order or your personal credit card (American Express, Discover, MasterCard, Visa). Product Flammability: Garments contained on this website have normal flammability and do not provide protection from ignition sources, molten substances or chemical exposures. Special flame resistant garments can be made available if required. |
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| Privacy Policy |
VF Corporation, VF Workwear and VF Solutions respect your privacy. VF Solutions collects on this Web site only the customer information needed to facilitate and improve our service to our customers. We do not share, trade or sell your information to anyone outside of VF Corporation at any time for any reason. If you have any questions regarding our Privacy Statement, please e-mail us at bellsouth_us@vfc.com. Following is how we use the information we request. To order online from VF Solutions, you provide your name, business name, mailing address, telephone number, e-mail address and necessary billing information. This information is collected for the following reasons: (I) personal identification, (ii) to allow us to ship orders to you, (iii) to allow us to contact you regarding your order status. Current VF Solutions customers enter a unique login ID and password. This allows us to help you more efficiently. The VF Solutions shopping site employs "email encryption". Our email encryption software encrypts all personal information, ensuring that your information remains private and protected. All shopper and order information is held in a secured VF Corporation e-commerce database. Especially sensitive information, such as credit card information, is encrypted within the database for added protection. "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We do not set cookies unless the users elect the "autologin" option. ASP (a programming tool used to display dynamic content) uses a temporary cookie to save persistent information on a per-session basis. These temporary cookies are discarded as soon as the user closes the browser. This is a common way of saving persistent data in a Web application. We do not presently use cookies to track shoppers across multiple visits. IP addresses are saved in the Web server's site log to help us diagnose server problems and to understand site user activity. We do not share this information outside of VF Corporation. As we have for more than 100 years, we remain dedicated to offering the variety of styles and colors needed to create a unique uniform program for your company. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, VF Solutions will cover the entire liability for you, up to the full $50.00. VF Solutions will cover this liability only if the unauthorized use of your credit card or payment information resulted through no fault of your own from purchases made at VF Solutions while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. You can charge your purchase using AMERICAN EXPRESS, MASTERCARD, DISCOVER or VISA. (Discover not available in Canada). Charges to your credit card are not processed until an item is shipped. Credits for returns are processed upon receipt of your parcel. We are required to charge tax in states where we are headquartered or operate manufacturing plants and distribution centers. Currently we are required to apply tax and shipping & handling charges. In the United States: In Canada: In lieu of the GST and PST tax, HST tax of 15% must be added in the following provinces: NB, NF, NS. Please note that the on-screen order totals reflect an estimated tax. The actual charge to your credit card will reflect the applicable state and local taxes and will be calculated when your order is shipped. Your tax total will include the correct sales tax addition (if applicable) and will be reflected on your invoice. Most orders will be processed within 72 hours and shipped normal ground carrier. You will be billed only for items that have been shipped. Should you have additional questions concerning the status of your order, please feel free to contact our customer service department toll-free, 1-800-275-6461. While we make every effort to ship every item, occasionally we are out of certain items. If at any time our products do not meet your expectations, please send
returns to: Getting In Touch With Customer Service VF Solutions customer service is available to answer any questions. Call
toll-free, 1-800-275-6461 or e-mail us at bellsouth_us@vfc.com.
Our customer service hours are Monday-Friday 8 a.m. to 6 p.m. EST (Eastern
Standard Time). |
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